kekiya Frequently Asked Questions

kekiya requires one valid government-issued photo ID to complete account verification (KYC). Accepted documents include your National Identity Card (NID), a valid Bangladesh passport, or a driving licence. Upload clear, colour photographs of the front and back of your document through the Account Settings section. Verification is typically completed within 24 hours.

The minimum age to register and play on kekiya is 18 years. This is a strict, non-negotiable rule. All players must verify their date of birth during the KYC process, and any account found to belong to a person under 18 will be permanently closed and all funds returned to the registered payment method.

To reset your kekiya password, click the "Forgot Password" link on the login page. Enter the email address or mobile number linked to your account, and you will receive a one-time reset link or OTP within a few minutes. Follow the link to set a new password. If you do not receive the reset message within 10 minutes, check your spam folder or contact support at [email protected].

No. kekiya strictly allows one account per player. Duplicate accounts are a violation of the Terms and Conditions and will result in both accounts being suspended and all associated balances forfeited. If you have accidentally created a second account, contact the kekiya support team immediately at [email protected] to resolve the situation before any penalty is applied.

To deposit via bKash on kekiya, log in to your account, navigate to the Cashier section, and select bKash as your payment method. Enter your desired deposit amount and follow the on-screen instructions to complete the bKash Send Money transaction to the kekiya merchant number displayed. bKash deposits are credited to your kekiya balance instantly in most cases, and no later than 10 minutes after the transaction is confirmed.

The minimum deposit on kekiya is ৳200 BDT across all supported payment methods, including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit for standard accounts, though players who have set a personal deposit cap through the Responsible Gaming tools will be subject to their chosen limit.

Nagad deposits on kekiya are processed instantly under normal network conditions. In the vast majority of cases, your balance is updated within seconds of completing the Nagad Send Money transaction. If your deposit has not appeared within 15 minutes, take a screenshot of the Nagad transaction confirmation and send it to [email protected] — the team will trace and credit the funds manually within 2 hours.

kekiya supports withdrawals to bKash, Nagad, Rocket, and Upay mobile wallets, as well as direct bank transfers to major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank (IBBL), and Sonali Bank. You must withdraw to an account or wallet that is registered in your own name — third-party withdrawals are not permitted.

The minimum withdrawal amount on kekiya is ৳500 BDT for mobile wallet methods (bKash, Nagad, Rocket, Upay) and ৳1,000 BDT for bank transfer withdrawals. There is no fee charged by kekiya for withdrawals, though your bank or mobile wallet provider may apply their own standard transaction charges.

kekiya processes withdrawal requests within 24 hours on business days. Mobile wallet withdrawals to bKash and Nagad are typically completed within 2-4 hours of approval. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, or other Bangladeshi banks may take 1-3 business days to reach your account depending on the bank's internal processing schedule.

kekiya does not charge any platform-side fees for deposits or withdrawals. However, mobile wallet providers like bKash, Nagad, and Rocket may apply their own standard Send Money or Cash Out charges according to their respective fee schedules. We recommend checking the current fee structure of your chosen payment provider before initiating a transaction.

To place a cricket bet on kekiya, navigate to the Cricket section from the main menu. Select an upcoming match — BPL, IPL, T20 World Cup, Bangladesh Tigers test matches, or international fixtures — and browse the available markets including match winner, top batsman, total runs, and in-play live betting options. Click an odds selection to add it to your bet slip, enter your stake in BDT, and confirm the bet.

Yes, kekiya offers live in-play betting on cricket matches including BPL, IPL, T20 World Cup, and bilateral series featuring the Bangladesh Tigers. In-play markets update in real time and include next wicket, next over runs, current run rate, and match winner at any point during the game. An active and funded account is required to access live betting markets.

kekiya offers hundreds of slot games from leading providers including Pragmatic Play, PG Soft, JILI, and Evolution Gaming. The catalogue includes classic 3-reel slots, modern video slots with bonus rounds and free spins, progressive jackpot titles, and crash games. Browse the full library by visiting the Slots section in the main navigation menu.

Yes, kekiya is fully optimised for mobile play. The platform runs smoothly on Android and iOS devices through any modern mobile browser — no app download is required. All games, betting markets, deposits, withdrawals, and account management features are accessible from your smartphone or tablet, making it easy to play from anywhere in Bangladesh with a stable internet connection.

The RTP (Return to Player) for slot games on kekiya varies by title and provider, but most Pragmatic Play and PG Soft slots on the platform carry RTPs between 94% and 97%. RTP is a long-term statistical average and does not guarantee individual session outcomes. Each game's specific RTP is displayed in its information or help section within the game interface.

kekiya offers a welcome bonus to all newly registered players who make their first qualifying deposit. The exact bonus percentage and maximum bonus amount are displayed on the Promotions page and may vary during special campaign periods such as Eid, Pohela Boishakh, or BPL season. Always read the full bonus terms before claiming, as wagering requirements and minimum odds conditions apply.

Wagering requirements on kekiya bonuses specify how many times the bonus amount must be bet before a withdrawal can be made. The exact multiplier is stated in the individual bonus terms on the Promotions page. For example, a 10x wagering requirement on a ৳500 bonus means ৳5,000 in qualifying bets must be placed before the bonus converts to withdrawable cash.

Yes, kekiya periodically offers free spins promotions on selected slot titles from Pragmatic Play, PG Soft, and JILI. Free spins are awarded as part of welcome packages, deposit reload bonuses, or standalone promotional campaigns during festival seasons. Any winnings from free spins are subject to the wagering requirements stated in the relevant promotion's terms and conditions.

No — bonus funds on kekiya are subject to wagering requirements before they become withdrawable. Until the wagering requirement is fully met, bonus funds and any winnings generated from them are held as restricted balance. Your real-money deposit balance, however, remains withdrawable at any time subject to the standard minimum withdrawal amount of ৳500 BDT.

kekiya operates as a safe and reliable online gaming platform with SSL encryption protecting all data transmitted between your device and the platform. All games on kekiya are supplied by certified third-party providers whose random number generators (RNGs) are independently tested for fairness. Your personal and financial data is never shared with unauthorised third parties.

kekiya uses 256-bit SSL encryption on all connections to protect your personal details, account credentials, and payment information from interception. Sensitive financial data such as bKash and Nagad transaction references are never stored in plain text. Two-factor authentication (2FA) is available for your account to add an additional layer of login security.

To self-exclude from kekiya, go to Account Settings, select Responsible Gaming, and choose Self-Exclusion. You can select a period of 6 months, 1 year, 3 years, or 5 years. Your account is closed immediately and all marketing communications stop. Alternatively, email [email protected] with the subject "Self-Exclusion Request" and the team will action your request within the hour. Self-exclusion cannot be reversed during the chosen period.

Yes. kekiya provides deposit limit controls for all players under the Responsible Gaming section of Account Settings. You can set daily, weekly, and monthly deposit caps in BDT. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory 72-hour waiting period to prevent impulsive decisions during a losing streak.