kekiya believes that gaming should always be a source of entertainment — never stress, debt, or distress. Our responsible gaming programme gives every player in Bangladesh the tools, knowledge, and support needed to stay in control, set healthy limits, and seek help if gambling ever stops being fun.
kekiya operates in the Bangladesh market with a clear understanding that online gaming carries real risks for a minority of players. Problem gambling can affect anyone — regardless of age, income, or background — and kekiya takes that responsibility seriously. We have built a comprehensive responsible gaming framework that is embedded into every aspect of the Platform, from account registration through to ongoing account management.
Every player who registers at kekiya has access to a full suite of self-management tools that can be activated immediately from within their account settings. These tools are free to use, take effect without delay, and cannot be overridden by kekiya staff. Your wellbeing is a non-negotiable priority — not a marketing afterthought.
Six powerful tools built directly into every kekiya account to help Bangladesh players stay in control of their gaming activity.
Set a hard cap on how much you can deposit into your kekiya account per day, week, or month. Limits take effect immediately. Any request to increase a deposit limit is subject to a mandatory 72-hour waiting period to prevent impulsive decisions. Decreasing a limit takes effect within minutes.
Define the maximum amount you are prepared to lose in a given time period. When your net loss for the day, week, or month reaches your chosen threshold, kekiya automatically suspends access to real-money games for the remainder of that period, regardless of your remaining account balance.
Cap the maximum length of a single gaming session. Once your session time limit is reached, you will be automatically logged out of the Platform and will need to wait for a configurable cooling-off period before you can log back in. Combine with Reality Check alerts for maximum awareness.
Receive automated pop-up notifications at intervals you choose — every 15, 30, or 60 minutes — showing your total wins, total losses, and time played in the current session. Each alert requires you to actively dismiss it and choose whether to continue playing or end the session, encouraging mindful decisions.
Take a structured short break from kekiya by activating a time-out period of 24 hours, 48 hours, 7 days, or 30 days. Your account is suspended for the entire duration; login attempts are blocked. Pending withdrawals continue to be processed normally during your time-out period.
If you feel gambling is negatively impacting your life, activate kekiya's self-exclusion programme for 6 months, 1 year, 3 years, or 5 years. Your account is closed immediately, your personal data is protected, and all marketing communications cease. Self-exclusion decisions are final for the selected period.
All responsible gaming tools are accessible directly from your kekiya account dashboard. No need to contact support — every tool can be activated instantly by the player at any time, 24 hours a day, 365 days a year. Here is a step-by-step guide to each tool.
Problem gambling can develop gradually. Being aware of the following warning signs — in yourself or someone you know — is the first step toward getting help. If you recognise two or more of these patterns, kekiya strongly encourages you to activate a time-out or self-exclusion, and to speak with a professional counsellor.
The following questions are based on internationally recognised screening tools used by professional gambling counsellors. They are provided here purely for self-reflection. If you answer "Yes" to three or more questions, kekiya strongly recommends activating a time-out or self-exclusion and seeking professional support.
This is not a clinical diagnostic tool. kekiya does not collect or store your responses. The questionnaire exists solely to help you think honestly about your relationship with gambling and to encourage you to seek professional help if needed.
kekiya enforces a strict 18+ age policy across every aspect of its Platform. Gambling by individuals under the age of 18 is prohibited without exception. kekiya's registration and verification process is specifically designed to prevent minors from creating or accessing player accounts.
Every new account registration requires submission of a valid government-issued identity document — National ID card (NID), passport, or driving licence — confirming the applicant's date of birth. Accounts where age verification cannot be completed successfully will not be granted access to any real-money features.
If you are a parent or guardian living in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh and you are concerned that a minor in your household may be accessing online gambling platforms, we strongly recommend using device-level parental controls and internet filtering tools to restrict access to gambling websites.
All players must submit a valid NID, passport, or driving licence during registration. Date of birth is verified against the submitted document before account activation.
kekiya uses a third-party KYC service to authenticate the validity of identity documents. Expired, altered, or unverifiable documents result in immediate account suspension pending review.
All accounts must be linked to a verified Bangladeshi mobile number (bKash, Nagad, or standard SIM). OTP verification at login provides an additional barrier against underage access.
kekiya recommends that parents and guardians install internet filtering software on shared devices. Tools such as Net Nanny, Kaspersky Safe Kids, and built-in Android/iOS parental controls can restrict access to gambling sites.
You are not alone. Reaching out for support is a sign of strength, and kekiya's responsible gaming team is here to help every player in Bangladesh.
Our dedicated responsible gaming support team is available around the clock, every day of the year. Whether you want to activate a self-exclusion, ask about deposit limits, or simply talk to someone about your gambling habits, we are here for you.
Contact:
[email protected]Please use subject line: "Responsible Gaming Support" — our team will prioritise your message and respond within 2 hours during Bangladesh Standard Time (BST, UTC+6) peak hours, and within 6 hours at all other times.
Responsible gaming is at the heart of everything kekiya does. Explore our games, sports betting markets, and casino with full confidence that your wellbeing is always our top priority. If you ever need to take a break, our tools are ready when you are.